Cancelling an order
You can cancel any time before dispatch for a full refund with no questions asked. Email us with your order number. Once a parcel has left our facility it cannot be cancelled, but it can be returned.
Returning an unopened product
Unopened, unused products in their original sealed packaging can be returned within seven days of delivery for a full refund. Email us first so we can issue a return reference.
Opened products
For safety and hygiene reasons we cannot accept returns of opened supplement bottles. This is standard across the industry and required under food safety rules.
Damaged, incorrect or missing items
If your order arrives damaged, incorrect or short, tell us within 48 hours with a photograph. We will replace it or refund it in full, and we cover the return shipping. You will not be asked to send anything back at your own cost.
How refunds are processed
Approved refunds go back to the original payment method within five to seven working days of us receiving the return. Bank processing times are outside our control.
Return shipping
For a change-of-mind return, return shipping is at your cost. For anything that is our error, we cover it entirely.
What is not refundable
Opened products, products returned after seven days, products damaged after delivery, and any free promotional item that came with a returned order.
How to start a return
Email support with your order number, what you are returning and why. You will get a return reference and an address the same working day.
Last updated 1 July 2026. Questions about this policy Email support@dailyleaf.in.